Terms and conditions

Shipping Information
Returns Policy
Taxes
Privacy Policy
Faq

SHIPPING:

All of our orders are shipped directly from China. We want our tea to arrive to you at its freshest so we pack each order when it is placed and try to ship all orders at the same time – once or twice a week depending on the volume. Each order can be tracked from China to its arrival at your doorstep thanks to a tracking number.

We offer Flat Rate fees up to 1 kilogram. If you require more than this quantity please contact us in order to offer you a rate accordingly.

Shipments between 50grs and 200grs Rate: €6.5.oo

Shipments between 201grs and 1000grs Rate: €18.oo

Find the Country where the order should be sent to, to understand approximate transit times as per the list below:

EMS SERVICE (Air Shipping)

7 to 10 days approximated transit times

Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Luxemburg, Korea, Malaysia, Mexico, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, UK, Ukraine, USA, Vietnam.

CHINA POST AIR SERVICE:

For all countries not included in the EMS Service. 15-30 days approximated transit time.

CHINA MAINLAND AND HONG KONG.

We ship using only SF service. The shipping fee will be charged to destination meaning you pay when you receive the product.

The delivery time depends on your location, varying from 1 day to a week.

We accept Wechat or Alipay.

 

TRACKING YOUR PACKAGE:

Please go to this link http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html?COLLCC=718420225&

Input your tracking number in either of these boxes:

 

 

If you have the Chinese version please click here for English language:

 

Normally the information will be uploaded in the system within a couple of days. Please allow a few days delay before tracking the progress of your package.

If you have not received your package after 4 weeks, please contact us here

RETURNS OR CLAIMS:

All sales are final. We cannot accept returns. However, we are willing to examine each claim on a case-by-case basis. In order to raise a claim, please contact us here. Please note that we only answer to polite and courteous emails.
We will not be responsible for packages lost or damaged after delivery at your address. Please make sure you have a safe mailbox or you are present to receive your package in person.

The former paragraph applies to worldwide deliveries, all countries and cities.

TAXES AND DUTIES:

Be aware that some countries will require the payment of taxes, customs clearance fees and/or other fees. Such fees are covered entirely by the customer. We are not responsible for any fees, delays or products held or destroyed at customs. In case of doubt, we strongly recommend you ask your local customs authorities or post office for information about the costs and paperwork required for imports into your country.

The former paragraph applies to worldwide deliveries, all countries and cities.

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.sinelliatea.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

REGISTRATION

In order to access some of the functions of this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required, this will help us to serve you better in the future.

ORDERS

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

COOKIES

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

LINKS

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SURVEYS & CONTESTS

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Sinellia Tea reserves the right to change, modify or update this Privacy Policy anytime.

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